Privacy and Cookie Policy

Table of Contents

1. Definitions
2. Who we are
3. Our Services
4. What Data we collect and how
5. How we use your Data
6. With whom do we share your Data
7. International Transfers of your Data
8. Storing and Retention of your Data
9. Security
10. Legal grounds for processing
11. Your privacy rights
12. Contact

Last updated: March 2025

This “Privacy Policy” explains how Lifetime Savings (“we” or “us”) collects, uses, discloses, retains, and protects the user’s (“you”, “your”) Personal Data.

This Privacy Policy applies to any website, application, product, or service (“Services”) which links to this policy. Please be aware that certain Services may have separate, more specific privacy policies in place. You are encouraged to read through the specific privacy policies before using those Services.

By continuing to access the Services, you acknowledge that you have reviewed this Privacy Policy and consent to its terms and conditions.

You have certain privacy rights, which are described under Section 11 of this Privacy Policy. You can exercise those rights at any time by contacting us.

We reserve the right to modify this Privacy Policy at any time without prior notice. Users are advised to review this Privacy Policy periodically to ensure compliance with the latest privacy practices.

1. Definitions

• “Affiliates” – Third-party companies that participate in our affiliate program and generate website traffic or Data for us.
• “Customers” – Individuals who request a services.
• “Data Protection Laws” – All applicable laws relating to the processing of Personal Data.
• “Business Partners” – Companies, partnerships, and sole traders who have registered with us on the website or in any other form; our Business Partners can be Affiliates or Registered Traders.
• “Registered Traders” – Providers who can offer services for selected products or services displayed on our websites.
• Terms defined in the GDPR, including “Personal Data (Data),” “processing,” “Controller,” and “Processor” shall have the same meaning as in the (UK) GDPR.

2. Who we are

This Privacy Policy applies to all Services offered by Lifetime Savings.

For the UK: Lifetime Savings Ltd., a company incorporated in England and Wales with company registration number 13429402.

3. Our Services

We connect individuals (Customers) looking for a product or service with relevant providers (Registered Traders) who can offer services.

• For Customers: To receive more information about a product or service, you must complete the webform with your contact details or over the phone with a representative.
• Business Partners you must complete and submit our published registration form or get registered by us.

4. What Data we collect and how

We may collect Data directly from you or automatically:

• Contact Information: When you contact us via phone, email, SMS, or other means, we may collect your name, email address, and phone number.

• Service Information: we may ask for details like name, address, email, and phone number.: Your information may be used to determine eligibility for specific funding schemes based on your economic or health status. This may involve sharing details of your benefits, income, disabilities, and proof of eligibility with trusted government-approved companies or organizations relevant for your enquiry.

• Marketing and Website Analytics: We collect Data from your device via cookies or similar technologies to analyse and improve our Services.

5. How we use your Data

• To provide our Services: We use Data to connect Customers with Registered Traders.
• Marketing: We may send promotional materials based on user consent.
• Website Optimization: We analyse browsing behaviours to improve user experience.

6. With whom do we share your Data

• Internal Offices: To respond to requests and provide Services.
• Service Providers: Third parties who process Data on our behalf only for purpose of grant funding. Such as local authorities and funding providers.
• Registered Traders: To provide you with a service.
• Authorities and Courts: When legally required.

7. Transfers of your Data

By providing your information you consent to the following, Lifetime Savings Ltd securely transferring your personal data to the energy company funders who provide the grant schemes, your local council who provide the LA Flex scheme. All of whom could use your information for the purpose of providing you with products and services requested.

8. Storing and Retention of your Data

We retain Data as long as necessary for our business relationship and legal compliance. Once no longer needed, Data is securely deleted.

9. Security

We implement security measures to protect your Data. Your data privacy is important to us and all personal data is held securely and complies with GDPR Regulations.

10. Legal grounds for processing

We process your Data based on:

• Performance of Contract – To provide requested services.
• Legitimate Interest – To improve Services and perform analytics.
• Legal Obligation – To comply with applicable laws.
• Consent – For marketing activities and automated decision-making.

11. Your privacy rights

You have the following rights:

• Access: Request access to your Data.
• Correction: Request corrections to inaccurate Data.
• Deletion: Request deletion of your Data.
• Data Portability: Request a structured, machine-readable format.
• Objection: Object to Data processing.
• Withdraw Consent: Withdraw consent for marketing.
• Lodge a Complaint: File a complaint with a relevant data protection authority.

12. Contact

For questions about our Privacy Policy or Data processing, please contact us:

Lifetime Savings
Bury Lodge, Bury Road, Stowmarket, IP14 1JA

Email info@lifetimesavings.co.uk

For phone inquiries, 0800 707 4224.

www.lifetimesavings.co.uk

This Privacy Policy ensures compliance with GDPR and protects your privacy while using Lifetime Savings Services. Please review it periodically for updates.